Terms and Conditions
Surrendering PetsWe accept cats, dogs, kittens and puppies from the Sunshine Coast Regional Council after owners cannot be traced. We also take these animals from private surrenders, but space is at a premium as we maintain a strictly regulated non-euthanasia policy. Surrenders can only be made by appointment and when space is available, and all surrenders are subject to a temperament test. A fee is also payable upon surrender to help care for and re-home the pet.
All cats and dogs have a surrender fee of $79. Only one surrender fee applies for surrendering of litters.
The refuge has EFTPOS and accepts cash and credit cards, but no cheques sorry. Donations, sponsorships and memberships can be made online or via bank transfer.
We do not provide veterinary services to the public. Please contact your local vet if you need these services.
The Sunshine Coast Regional Council, like most councils, allows you to have two dogs and two cats per household / property. If you want any more pets you must get a permit from the council.
RentingIf you are renting and want to adopt a pet from the refuge, you will be required to present written confirmation from your landlord that a pet is allowed. If you are renting short term, it is advisable to consider your long term arrangements before you adopt one of our animals. We will not adopt out any animals to people who cannot prove appropriate long term home arrangements.
Product must be returned in the same condition it was received.
Sunshine Coast Animal Refuge offers a 7 day return policy from date of purchase. Items must be returned complete and undamaged. (This is only exclusive to the products for sale)Please include a copy of your invoice or packing slip. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number.
Sunshine Coast Animal Refuge
28 Sippy Creek Road
Refunds for the price of the product will be made within 7-14 days. Refunds are made to the purchasing credit card or to a supplied bank account. If the card has expired, please let us know the new expiration date in order to expedite your refund.